FAQ

Frequently Asked Questions

What exactly is a Petamomus?

Great question. "Petamomus" started as a simple idea: what is "pet" short for? After way too much deliberation, the answer arrived — Petamomus. It's the animal who gets you home on time. The one who rearranges your schedule without asking. The reason you're never truly alone. If you have a pet, you have a Petamomus. It's that simple.

Where are your products made?

Every Petamomus™ product is printed on demand by our fulfillment partner, Printful. That means your item is made specifically for you when you order it — no sitting in a warehouse, no mass production. Each piece is printed, packed, and shipped fresh.

How long does shipping take?

Orders are typically produced within 2–5 business days, then shipped. After that:

You'll receive a tracking number via email once your order ships. Please note that shipping times are estimates and may vary during peak seasons.

Can I return or exchange my order?

Because every item is made to order just for you, we don't accept returns or exchanges for sizing, color preference, or change of mind. However, if your order arrives defective, damaged, or incorrect, we'll make it right — replacement or full refund, no hassle. Just email us at joes@petamomus.com within 14 days of delivery with your order number and a photo of the issue.

What sizes do you carry?

Most of our apparel runs XS through 3XL. Specific size availability varies by product — check the size selector on each product page for exact options. Our sizing follows standard US measurements.

Will my shirt look exactly like the mockup?

Pretty close. Product mockups are accurate representations of the design placement and colors. Minor variations in color tone can occur depending on your screen calibration and the specific garment batch. If you have questions about a specific product, reach out before ordering.

Do you ship internationally?

Yes — we ship to most countries worldwide. International customers are responsible for any customs duties or import taxes that may apply upon delivery.

I ordered the wrong size. What do I do?

Reach out to us as quickly as possible at joes@petamomus.com. If your order hasn't entered production yet, we may be able to adjust it. Once it's in production, we're unable to make changes — so double-check that size chart before you checkout.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number. Use that number on the carrier's website to follow your package. If you haven't received a tracking email within 7 business days of ordering, contact us and we'll look into it.

Can I use the Petamomus™ name or logo on my own products?

No. The Petamomus™ name, logo, and all associated designs are protected intellectual property. Unauthorized use is not permitted. If you're interested in a licensing or collaboration conversation, reach out to us directly.

Still have a question?

We're here. Drop us a line at our contact page and we'll get back to you within 2 business days.